What We Collect and Why We Collect It
When you create an account, we collect the information you provide directly — your name, contact details and the wallet identifier linked to your bKash, Nagad or Rocket account. This is needed to process deposits, verify withdrawals and keep your account secure. We also collect device
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and session data automatically: your browser type, IP address, operating system and pages visited. This helps us detect unusual login activity and keep your session stable across mobile and desktop. Payment data from bKash, Nagad and Rocket transactions is recorded at the transaction level — amount,
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timestamp and status — but we do not store your full mobile banking PIN or password. We retain account data for as long as your account remains open, and for a period after closure as required by applicable rules. You can request a summary of the
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data we hold on your account by writing to our support team. Whether this policy applies to you in full depends on your local law and the eligible regions in which our services are available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.